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Top 10 UK Web Host January 2010

Tuesday, February 2nd, 2010
January 2010 Award Seal
A big thank you to all our customers that keep voting for us from their customer centre. This is a fantastic achievement, and we are now on our 8th award in a row. We may supply Cheap Web Hosting, but we have stayed true to our values, that the only way you can build a business is by putting your customers first.
We haven’t forgot our roots and why we started the hosting company in the first place. This really re-enforces that we are getting it right thank you.
Please keep voting for us, and remember if your not happy about anything get in touch!
Kind regards
Greg Birch
Managing Director
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FTP Auto-Lock

Saturday, January 30th, 2010

warningWe’re posting this inportant update to  let you know in advance of a new development that we will be rolling out to the Hosting control panel from the 15th February.

Over the last year there has been a substantial increase in the number of sites on the internet that have been hacked due to viruses that steal FTP credentials from user’s home computers. The hackers then use these credentials to insert hidden code within your website.

Please see http://en.wikipedia.org/wiki/Gumblar for more information on this type of attack.

To reduce the significant threat from these viruses BirchHosting has been working with a focus group of customers to come up with a solution that protects websites. The solution is to lock FTP when it’s not in use, making it extremely difficult for the hackers to infect your site via this route.

To unlock FTP, customers will simply log into their Bpanel control panel and click one button to unlock FTP for a period of time. FTP will then automatically lock again after the time period has expired.

ftp-lock-example

You will also be able to nominate an IP address that has permanent FTP access, customers FTPing from that IP address will not have to unlock FTP. Nor will you have to unlock FTP if you use the File Manager within the Hosting control panel.

These security measures will ensure that the majority of sites have FTP locked, greatly reducing the risk of having your websites infected.

If you’re a reseller then you may wish to update your welcome emails to reflect the changes, and let your customers know as well. Please remember that this change will go live on the 15th February.

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Referral Program

Friday, January 29th, 2010

refer usWe are pleased to announce the launch of our referral program. As a Valued BirchHosting Customer you know how we have really changed the face of Cheap Web Hosting  with service being our number 1 priority. If you have ever had to request support you will know that we are fanatical about giving the best customer experience possible.

We have also noticed that we are gaining a lot of customers, from referrals from our current customers. We really cannot thank you enough for all the referrals that you have sent our way, and now they are also reaping the benefits of being with us .

The referral program and what you receive
Starter, Economy and Beginner Plans = 1 Month Hosting Extension
Home and Business Plan = 2 Month Hosting Extension (Excluding Reseller)
Advanced and Professional Plan = 3 Month Hosting Extension (Excluding Reseller)
Reseller/Developer account = like for like Hosting Extension, and free domain renewal. (Excluding Reseller)
Reseller/Developer Example:- New customer joins us on the referral, and they host with us for 12 Months. Your receive 12 Months free. If they continue, you continue to receive hosting and your main domain renewals for free. (Domain has to be with us)
On all packages customers will receive this reward year on year, so if the customer renews their hosting, you will get the reward again.
The referral program is based on new customers joining for 1 years hosting, excluding the reseller program which can be monthly.

 The program is not limited so if you refer more than one customer then you will get the same again. So refer a few customers and you will not be paying for hosting again, or maybe you want more than one site? We can do that too.

Currently we have no reward for resellers referring customers, however if a reseller refers another reseller we can reward you. Contact us if this is the case.
The process
Once the customer has been with us for one month, please contact us through the customer centre with the following information:-
Customer Name
Domain Name
Current Hosting Plan
Date Joined
Again we thank you for all your support, and hope you feel that this is a suitable reward for your recommendations.

Kind regards

Greg Birch
Managing Director

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